Our obsession is to provide a top-class customer experience. This starts with our team: how they feel about their role, the work they do...

London, UK – 15th March 2021 – Brand, NPD, Category and Shopper consultancy Touchstone Shoppercentric has expanded its team with the...

London, UK – 25th January 2021 – Brand, NPD, Category and Shopper consultancy practice Touchstone Shoppercentric has expanded its team...

As we’ve said at various points in our previous blogs, consumers/shoppers need help to turn their desire to be environmentally friendly...

We asked sustainability consultant Sophie Mather to give us an industry perspective...

Packaging is in the spotlight like never before – mostly for the wrong reasons...

Understandably there is a lot of pressure on food producers, brand manufacturers and retailers to ‘up’ their sustainability credentials...

We may well feel that sorting our waste into the separate recycling bins or perusing the wonky veg is a job well done...

It seems that being ‘green’ has become the norm, with 80% of UK shoppers describing themselves as being ‘environmentally friendly’...

Unique offering measures System 1 responses without asking a single question

It’s often claimed that big data analytics is for the benefit of the customer as much as the provider but cynics almost equally counter...

Big data, fast data, however you want to talk about it, is in rapid growth. To give you some perspective: Over the last two years alone...

No, midwifery isn’t our latest venture here at Shoppercentric, but we do enjoy getting to grips with life in general...

I mentally gave thanks to Jack Miles for raising this prickly issue...

Over the weekend I came across an amusing video doing the rounds that got me thinking about the challenges we face...

We know that over 80% of visual activity in the purchase process is attributed to processing the vast array of packaging available...

I was doing a bit of industrial navel gazing the other day. No, not risking a herniated disc by trying to peer into my own belly button...

For a number of years now the Convenience sector has been in growth, with aggressive store opening strategies...

I, probably like most who read blogs, are generally interested in what’s going on the marketplace...

Last week I was sharing our latest trends report with POPAI members at their annual retail conference...